Complaint Investigation Report

It was alleged that a resident’s room does not get cleaned and is always dirty and full of trash and diapers. LPA inspected the assisted living section and memory care unit, 17 resident bedrooms, and all common areas and hallways and LPA’s observations did not corroborate the allegation. LPA interviewed 20 residents and did not obtain information corroborating the allegation. LPA interviewed AD who denied the allegation, stating that resident rooms are cleaned twice a week unless the resident refuses and that refusals are rare. Per AD, there are an average three housekeepers on each day shift to clean the facility. LPA reviewed the facility’s staff schedule which shows there are an average of three housekeepers scheduled for each day shift depending on the day of the week. The information obtained did not corroborate the allegation.

Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.