Complaint Investigation Report

they eat enough vegetables and protein. During the interviews with staff, Staff 1 (S1) reported that staff are serving the residents nutritious meals. During the interviews the ED reported that the residents are provided with nutritious meals and stated that the meals have enough vegetables and protein.

Regarding the allegation that staff do not provide adequate laundry services, the following was revealed: During the investigation LPA reviewed the Harbor Heights Assisted Living and Memory Care laundry schedule. Per laundry schedule, the residents are provided with laundry services every week. During the interviews with residents, R1 reported that her clothes are cleaned good and stated that some clothes go missing but she is not sure. Per R2, he has never been missing clothes. R3 stated that staff provide good laundry services. During the interviews with staff, S2 reported that staff provide adequate laundry services. S3 stated that staff use a magnetic tag to identify each load of clothes. Per S2, the clothes can get misplaced by the residents.

Regarding the allegation that staff are not able to communicate effectively with residents, the following was revealed: During the initial visit on April 22, 2026, and subsequent visit on June 15, 2026, LPA tour the facility and observed the residents communicating effectively with staff. During the interviews with residents, R1 reported that she is able to communicate with staff. Per R2 and R3, staff are able to communicate effectively with residents and/or stated that they have no issues. During the interviews with staff, S1 reported that staff can communicate with the residents and stated that some staff speak both English and Korean. Per S2 and S5, staff are able to communicate effectively with the residents. S4 reported that staff can communicate with the residents perfectly fine.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with ED Lee, and a copy of this report was provided to the facility.