Facility Evaluation Report

Licensing Program Analyst (LPA) Samer Haddadin along with Licensing Program Manager (LPM) Alisa Ortiz, and Assistant Program Administrator (APA) Araceli Ramires had an office meeting with this facility on this day. LPA, LPM and APA met with Administrator (AD) Susan Lee, Assistant Administrator Sammy Lee and Case Manager April Pena .

On January 21, 2026, LPA Haddadin called the facility phone number a total of three times with no answer. In order to establish contact, LPA was required to contact Licensees direct wireless telephone number. During today's office meeting, Licensee was advised that this was not an isolated incident of facility not answering facility phone ,and that per LPA's experience receptionist was not present. Licensee was reminded of requirement for facility phone to be answered. During today's meeting, the facility was given a Technical Violation and was advised that it could lead to an actual citation.

An exit interview was conducted and a copy of this report along with Technical Violation was provided.