Complaint Investigation Report

It is alleged that the resident was left in soiled diapers on multiple occasions. Three out of the three staff indicated that R1 was provided incontinent care such as diaper changes. All staff expressed that R1’s diaper was changed as needed and at their request by calling their name or using the buzzer. R1 was cognitively “sharp” and was able to express their needs which aligned with the Physician’s Report dated May 14, 2020. The family member who also corroborated with the statement was unable to recall details to R1’s care.

It is alleged that the resident was left in soiled diaper for an extended period of time. Three out of the three staff denied the allegation and the family member was unable to provide further information.

Therefore, based on the interviews and the record review, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations: Resident was left in soiled diapers on multiple occasions and Resident was left in soiled diaper for an extended period of time are deemed UNSUBSTANTIATED.

An exit interview was conducted with Licensee/Administrator Ngoc Mai, and a copy of this report including the LIC9099C and the LIC811 were provided at exit.