Complaint Investigation Report

Based on interview with Licensee Mai he stated that a partial payment was made on 03/01/2024 and the remaining balance was paid on 03/08/2024. LPA Mendivil received a copy of receipt of both payments from 03/01/2024 and 03/08/2024 while at the facility. It was confirmed by Anaheim Public Utilities if the balance was paid then there would not be a disruption in service.

Therefore, based on the preponderance of evidence through records reviewed and interviews the allegation facility failed to pay electricity bill timely is determined to be SUBSTANTIATED, meaning the complaint allegation is valid and that a violation has occurred.

The following is being cited per California Code of Regulations Title 22 Division 6 Chapter 8.

An exit interview was conducted and a copy of this report and appeal rights was provided to the facility representative.