Complaint Investigation Report

Regarding the complaint allegation: Staff doesn't treat residents with dignity and respect.

5 of 8 individuals interviewed including facility residents denied the complaint allegation. Multiple residents said they are treated well by the staff. One resident said the Unidentified Individual 1 (UI1) is an angel when the resident was asked how they (UI1) treat them.

Based on the information gathered during the investigation through interviews, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed Unsubstantiated.

An exit interview was conducted, and a copy of this report was provided.