Complaint Investigation Report

S3 states that they have observed staff members responding as soon as possible. Interview with Resident 2 (R2) revealed the following: R2 states that the staff are doing just fine. They come to the residents aid as quickly as they can. Interview with Resident 3 (R3) revealed the following: R3 was non verbal, however was able to nod yes or no when questions were asked. R3 noted “yes” when asked if staff help them with their everyday needs. Based on interviews conducted the following allegation is deemed to be unsubstantiated. Although the allegation may have or may not have occurred the preponderance of evidence has not been met

Regarding the allegation that states Staff do not ensure the residents’ toileting needs are met the following was revealed: LPA conducted an interview with S1 that revealed the following. S1 states staff are changing briefs as soon as they are requested to be changed by residents or when they are conducting their daily checks. Interview with S2 revealed the following. S2 states that staff clean residents as soon as possible, and they ensure that all resident needs are being met. Interview with S3 revealed the following. S3 states that they have observed staff on duty cleaning residents as soon as possible. Interview with complainant revealed the following. Complainant states that they do not assist R1 with toileting needs in a timely manner, and they left R1 in soiled sheets and briefs for an extended period of time. Based on interviews conducted and observations made by LPA the following allegation is deemed to be unsubstantiated. Although the allegation may have or may not have occurred the preponderance of evidence has not been met.

Regarding the allegation stating Staff do not treat resident with dignity and respect Interviews conducted revealed the following: Interview with S1 revealed the following. S1 states that they treat residents with respect, and S1 states that they go above and beyond for the residents in care. The interview with S2 revealed the following S2 states that they have never yelled at or disrespect any residents in care nor have they witnessed any staff committing this type of behavior. S2 states that some staff have strong voices, and they feel that this may be interpreted as being rude or disrespectful. The interview with S3 revealed the following: S3 states that they have never witnessed any staff yelling at or being rude to residents in care. The interview with the complainant revealed the following: Complainant states that the Administrator was being very rude to R1 and was threatening to have R1 out of the facility by the end of the night. Interview with R2 revealed the following: R2 states that they feel that they are treated with dignity and respect. Interview with R3 revealed the following: R3 nodded yes when asked if staff are nice to them. Based on interviews conducted the following allegation is deemed to be unsubstantiated. Although the allegation may have or may not have occurred the preponderance of evidence has not been met. CONTINUED ON Additional LIC 9099C.