Complaint Investigation Report

client bedroom. Client was not wearing helmet as directed. Client was transported to hospital with a laceration on the head and received staples. The client was discharged a few hours later. Facility had been employing a care companion from 10PM to 6AM for client. On 06/04/2021, the care companion was extended to 24 hours with facility paying for 12 hours out of pocket. Multiple 30 day notices have been given to client since 2018 due client's ongoing health and behavioral issues as well as responsible party denying prescribed treatments.. Responsible party states dissatisfaction with all placement's offered to client. Facility provided documentation of behavioral specialists consultations with the client from January 2021 to June 2021. Per documentation from Behavioral Consultant, C1 was being seen in some capacity at least once a month. Five out of six witnesses state facility is communicating all changes in client status to responsible party and physician as well as responding to requests for documents. Client's weight fluctuations and food intake from January 2021 were addressed in a prior complaint, 22-AS-20210122150335 with staff and documents confirming client's weight and food intake were stable. Facility staff's ability to call 911 without Licensee permission was also addressed in prior complaint 22-AS-20210122150335 with staff confirming no permission is needed to call 911. Due to conflicting information, LPA is unable to corroborate the allegations. Therefore, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit interview conducted and a copy of this report was left at the facility.