Complaint Investigation Report

306005709-1-30-2024-22-AS-LMOA-D2WU7E-20240229141944

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/26/2024 and conducted by Evaluator Jerome Haley

COMPLAINT CONTROL NUMBER: 22-AS-20240126113226

GENERATIONS OF ANAHEIM ASSISTED LIVING, INC

Staff did not provide resident with privacy

Licensing Program Analyst (LPA) Jerome Haley made unannounced visit to begin the investigation into the complaint that was received January 26, 2024. LPA Haley was greeted by staff and explained the reason for the visit. At the beginning of the visit, LPA Haley was lead on a brief tour of the facility.

Regarding the allegation: Staff did not provide resident with privacy.

4 of 5 individuals interviewed denied the allegation. During an interview with the Administrator and Wellness Director, they both claim staff always knock on the doors before entering a residents room. Two of the residents interviewed also claim they are given privacy and staff always knock before entering their room.

Based on the information gathered during the investigation through interviews and observation the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed Unsubstantiated.

An exit interview was conducted and a copy of this report was provided.