Complaint Investigation Report

LPA observed mattresses in affected rooms are double wrapped in plastic as well as mattress covers being utilized. LPA did not observe any evidence of bed bugs during the visit and rooms appeared clean and sanitary. Facility had three covid cases in October. All three clients indicated being quarantined in room and receiving meals in the client's room. LPA observed covid precautions in place at the facility. Due to conflicting information, LPA is unable to confirm allegation. Therefore, the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and a copy of this report was provided to facility representative.