Complaint Investigation Report

306006247-10-22-2025-22-AS-MSTC-DNT3G9-20251126171354

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/02/2024 and conducted by Evaluator Jerome Haley

COMPLAINT CONTROL NUMBER: 22-AS-20240102114201

Staff are not providing adequate activities for residents

Regarding the allegation: Staff are not providing adequate activities for residents

9 of 12 individuals provided information that contradicts the complaint allegation. All the residents who were interviewed provided similar response when asked about activities. Residents like to participate in ping pong, bingo, puzzles, and are provided exercise time. All the staff who were asked about activities also provided similar responses regarding the activities provided and the times activities start. According to staff activities usually start around 10:00am and they go through lunch. After lunch activities resume with an exercise activity that starts around 2:00pm. According to Staff 4 (S4), we have nail day, puzzles, coloring, bingo, and workout exercises from 2:00pm – 3:00pm.

Based on the information gathered through interviews and observation the following allegation: Staff are not providing adequate activities for residents is deemed unfounded, meaning the allegations are false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted, and a copy of this report was provided.