Complaint Investigation Report

During interviews it was revealed by 3 of 3 clients that they are not concerned for their safety at the facility. 2 of 3 clients informed LPA that they have no complaints or concerns. 2 of 2 staff informed LPA that they have not been told by clients that they fear for their safety at the facility. 1 of 2 staff informed LPA that they are confident the clients in care would express their issues of concern if they had any with facility staff.

LPA reviewed staff training and 1 of 2 staff have updated client rights training dated January 9, 2026. 1 of 2 staff have their Administrators certificate with an expiration date of June 29, 2027.

Based on interviews and record review, the Department is unable to ascertain if the above allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegations are deemed UNSUBSTANTIATED.

An exit interview was conducted and a copy of this report was left at the facility.