Complaint Investigation Report

306001407-6-20-2026-22-AS-APAO-DVT7Q9-20260708215135

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/23/2024 and conducted by Evaluator Arielle Pascua

COMPLAINT CONTROL NUMBER: 22-AS-20240523150728

Staff did not properly address resident's multiple falls at facility.

Staff does not put resident’s meal in reaching distance for resident.

On 06/20/2026, Licensing Program Analyst (LPA) Arielle Pascua delivered complaint findings via email.

It was alleged that the facility staff did not properly address resident's multiple falls, did not put resident's meal in distance of the resident, and left them in soiled diapers.

LPA Pascua attempted to contact former staff and residents to obtain additional information however all staff and residents were not available for interview or have not been present at the facility since 2024. In addition, a review of facility records did not indicate that the facility was understaffed or did not proper training. Based on the information gathered, the LPA could not corroborate the allegations.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time.

Exit Interview, a copy of this report will be mailed to the facility licensee address as well as via email.