Complaint Investigation Report

During the complaint visit conducted on November 8, 2025, the Department inspected C1's bedroom. The Department observed that there was a full electric bed in C1's bedroom and that the bed was operational and appeared to be in good condition. The Department conducted an interview with C1. C1 stated that it was his idea to buy the new bed and that he has enjoyed the bed since it was purchased in 2023. C1 also confirmed that the bed was brand new when it was purchased. The Department conducted two client interviews for this allegation. Two out of the two clients interviewed denied any issues with the facility mishandling their P&I. The Department conducted four staff interviews. Four out of the four staff interviewed denied client's P&I ever been mishandled.

Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed UNSUBSTANTIATED. An exit interview was conducted via telephone with Administrator Cora Kon. A copy of the report was provided to an authorized facility representative.