Complaint Investigation Report

relationship specifically with staff. Interview with 2 of 2 staff stated that client (C1) has behavior episodes when they don’t get things as they want them or how they want them. Staff try hard to keep clients happy all the time despite of the challenges. Staff have not seen other staff treating clients badly or speak to them bad. Interview with 3 of 4 clients have not seen staff yelling at anyone and there is a roommate that gets upset and yells all the time and is disruptive. Clients stated they like the staff and they have a good relationship with them. They have not seen any of the staff be abusive to anyone, talk badly or make fun of anyone and they treat them very well. Record review revealed that C1’s IPP report stated staff shared C1 tends to go out to eat after his peers have left and then complains the food is cold. Staff shared special meals are prepared for C1 but they will also not eat them at meal time. C1 receives behavior support at Embassy Residential II. C1 is receiving services to target restiveness, inappropriate social behavior, and intimidation of others.

Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, these allegations are deemed Unsubstantiated.

An exit interview was conducted with the Administrator and a copy of this LIC9099 report was left at facility.