Complaint Investigation Report

During their interview, C1 stated staff had kicked them, however, was unable to identify the staff member alleged to have kicked them. During their interview, S1 stated that on a particular day in November of 2022, they were cooking when C1 entered the kitchen and got too close to the stove. S1 stated they asked C1 to step away from the stove and C1 responded by punching them in the face. S1 denied hitting or kicking C1 in return and denied ever hitting or kicking C1 or any other client on any other occasion. During their interview, Staff 4 (S4) stated C1 tends to be aggressive, however, denied personally hitting or witnessing staff hit C1. Per S4, they overheard the incident involving S1 and C1 taking place while they were in their private bedroom at the facility but stated they had not witnessed it. S4 stated C1 had later stated S1 had “hit [them] in the pee" and identified Staff 2 (S2) and Staff 3 (S3) as witnesses to the incident. Per S4, this was first time they had heard of staff being physical with a client at the facility and stated they had never witnessed S1 hit C1 or any other client. LPA attempted to contact S2 and S3 by phone on three separate occasions, however, they could not be reached to confirm or deny allegation. During their interview, S5 denied witnessing staff being aggressive with any client and denied having any knowledge of any incident involving staff being aggressive towards clients.

Due to allegation being uncorroborated during interviews conducted, the Department is unable to determine if Staff kicked resident in care . Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated.

An exit interview was conducted and copy of this report was provided at the end of the inspection.