Complaint Investigation Report

monthly service. Documentation stated no cockroach activity noted during treatment. LPA did not observe any cockroach activity during the visit. LPA observed three common restrooms during the visit, two located near the Administrator office and one in the Wellness office. All three restrooms are clean and sanitary with no health concerns noted. LPA did not observe any issues with the flooring or vents. Facility staff indicate restrooms are as they were in 2023 and no repairs have been done in that time frame. Based on interviews conducted and record review, LPA is unable to corroborate the allegations. Therefore the allegations are deemed to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

Exit interview conducted and a copy of this report was left at the facility.