Complaint Investigation Report

In all staff interviews it was noted that this resident's family member has had multiple incidents with staff members. The incident in this report occurred between the staff member and family member upon the resident's return to the community. An eyewitness to the incident stated the staff member was trying to de-escalate the situation and the resident asked the family member to stop. The resident walked away and went to their room. The staff member attempted to remain calm and resolve the situation. Upon resident interview, the resident denied the allegation.

Although the above allegations may have happened there is not a preponderance of evidence to prove the alleged violatiosn occurred; therefore, the allegations that staff restricted resident's visitation rights and engaged in a verbal altercation in front of resident in care are unsubstantiated.

An exit interview was conducted with Alex Biancarte, Assistant Administrator and a copy of the report was given at the time of the visit.