Complaint Investigation Report

During the course of the interviews AD stated that she has not witness staff hitting the residents and reported that the caregivers and the residents are like family.

Based on LPA's observation and information gathered during the investigation, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed UNSUBSTANTIATED.

LPA Ramirez conducted an exit interview with AD Flores, and a copy of this report was provided to the facility