Complaint Investigation Report

Based on interviews conducted, five residents, one witness. and three staff denied staff refused to disclose information to responsible party. Two witnesses could not confirm or deny staff refused to disclose information to responsible party.

W1 stated on January 12, 2025, the family member requested a copy of the medication list and medical records from the facility and the family received the list of medications and medical records on the day they requested it and S1 also confirmed during an interview. According to California Code of Regulations 87468.2 (a) (19), “[the resident or responsible party is] to have prompt access to review all of their records and to purchase photocopies of their records. Photocopied records shall be provided within two (2) business days and a cost that does not exceed the community standard for photocopies.”

Based on Information gathered, the family has received the medical records within the two business day which does not corroborate the above allegation.

This department has investigated the complaint and based on the observations, interviews, and the records that were reviewed, the above allegation is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted and a copy of this report was provided to Administrator Melinda Flores.