Complaint Investigation Report

these drills, an Upgrade Order Agreement dated February 2, 2023 documenting the repair of the elevator, and Avendra Elevator/Escalator Maintenance Property Level Agreement documenting the monthly elevator maintenance services. Other records reviewed included resident Physician's Reports and Identification and Emergency Information. Seven of seven individuals interviewed confirmed the elevator was out of service for some days. Per Administrator Johnson the elevator was repaired and back in operation on February 6, 2023.

Based on LPA's observations, interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the following allegation: Facility is in disrepair is deemed SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099D.

An exit interview was conducted with Administrator Cammy Johnson and a copy of this report along with the appeal rights were provided at the time of this visit.