Complaint Investigation Report

Regarding the allegations that “Staff are not qualified to provide medications to residents” and “Staff are not background cleared,” it was alleged that staff were administering medications without proper training and that some staff were not properly cleared. During the investigation, three out of three staff interviewed denied the allegations. LPA reviewed staff training records and observed that staff have Basic Medication training certificates dated January 15, 2026. LPA also reviewed staff criminal record clearance information through Guardian and confirmed that all facility employees are fingerprinted and cleared.

Regarding the allegations that “Staff are not providing resident nutritious meal options,” “Staff are not properly storing food,” and “Staff do not ensure facility is free of pests,” it was alleged that residents were primarily provided canned and processed foods, food was being stored in the garage despite high temperatures, and there was a cockroach infestation, particularly in the kitchen where resident meals are prepared. During the investigation, three out of three staff interviewed denied the allegations. LPA attempted to interview all five residents in care; however, reliable statements could not be obtained due to the residents’ cognitive abilities. LPA reviewed the facility food menu and observed that the menu included a variety of nutritionally based food options. LPA also reviewed staff training records, which showed that staff completed certified training in the principles of good nutrition, food preparation, and food storage on February 5, 2026. In addition, LPA conducted an interior and exterior walk-through of the facility, including resident bedrooms, restrooms, the kitchen, living room, and garage. LPA did not observe insects, bugs, cockroaches, or any evidence of pest infestation during the visit.

Based on interviews, attempted resident interviews, record review, LPA observation, and information obtained during the investigation, the above allegations are deemed Unsubstantiated. Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

An exit interview was conducted with Licensee Elvie Ringor, and a copy of this report was provided.