Complaint Investigation Report

304700292-9-20-2023-47-HC-CVAG-CVUVJ8-20230920162816

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/08/2022 and conducted by Evaluator Michael Drake

COMPLAINT CONTROL NUMBER: 47-HC-20220708172806

Home Care Aides administering medication to clients.

On 8/11/2023, at 9:50am., Home Care Services Analyst (HCSA), Michael Drake, conducted a complaint phone interview and spoke with Licensees Jacqueline Stokes and Louella Caraig.

At 9:55am, HCSA Drake reviewed the Home Care Organization's (HCO) training plan and asked the licensees if Home Care Aides (HCA) working for their HCO were administering medications to clients. The licensees stated that they "didn't think so," but followed that by asking under what circumstances it would be allowed.

Based on the HCSA's interviews which was conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Health and Safety Code are being cited on the attached HCS 9099 D.

Exit interview was conducted. Copies of the HCS 9099, HCS 9099D, and appeal rights provided. Request that Licensee(s) sign and return HCS 9099 was made.