Complaint Investigation Report

306002955-4-12-2022-22-AS-SSAS-CK7LVP-20221014090550

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/08/2022 and conducted by Evaluator Michelle Reed

COMPLAINT CONTROL NUMBER: 22-AS-20220408114452

Licensee is not providing housekeeping due to lack of staffing

Licensing Program Analyst Michelle Reed arrived at the facility to discuss the complaint allegation. Upon arrival, LPA met with Administrator Lana Hammers. According to Ms. Hammers, the facility lost both of their housekeepers in December 2021. Staff, including the Maintenance Director, Administrator and Driver have been assisting wherever they can. Housekeeping is being conducted just not as it was before the loss of staffing. It has been very challenging to find staff and Brookdale is currently using a staffing agency for care staff. The care staff pick up the trash in the evening and some do personal laundry. They do not clean apartments or change bedding, unless providing care to a resident. A new housekeeper was hired on 4/5/22 and Brookdale is also looking into a staffing agency for housekeeping.

Based upon interviews and documentation the preponderence of evidence has been met and the allegation is substantiated. See LIC9099D for cited deficiency.

An exit interview was conducted and a copy of this report and appeal rights were provided to Lana Hammers.