Complaint Investigation Report

306005563-2-4-2025-22-AS-AORZ-DFJV52-20250408160712

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/12/2024 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20240212153740

Staff are not trained properly on how to deal with dementia residents

Licensing Program Analysts (LPAs) Kimberly Lyman and Fred Arias conducted an unannounced complaint visit to deliver findings on the above allegation. LPAs were greeted and granted entry into the facility and explained the reason for the visit.

During the course of the investigation, LPA toured the facility and interviewed staff. Regarding the allegation that staff are not trained properly on how to deal with dementia residents, the investigation revealed the following: On 02/12/2024, Staff 1 (S1) had an altercation with a memory care resident. Resident 1 (R1) grabbed a duster from S1's cart and attempted to push the cart. Per interviews conducted, S1 reacted inappropriately and was subsequently terminated. LPA reviewed training record for S1 and the staff received Dementia training in 05/23/2023 and 12/14/2023 even though she was employed as a housekeeper and not a caregiver. Based on interviews conducted and record review, the allegation is deemed UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was left at the facility.