Complaint Investigation Report

Facility provided LPA a copy of a Pest Control Service Notification Invoice indicating that they had a monthly pest control service conducted on August 5, 2025. The invoice indicated that the service was targeting ants, spiders, wasps, and other general pests. There were no signs of pest activity observed and the exterior at the time of service. The invoice also indicated that, while on-site, they conducted an interior inspection for possible bed bug activity. Pest control checked multiple mattresses, sheets, bed frames, and headboards. There were no signs of bed bug activity found and it is believed that bed bugs are not an issue at this time. Pest control indicated that they would return to install bed bug volcano traps to help monitor for any potential infestation.

On August 8, 2025, LPA Graham Gunby observed R1's bedroom. LPA Gunby did not observe any bed bugs and indicated that the facility is utilizing the bed bug volcano underneath the bed to ensure there are not any issues with bed bugs in the home.

On September 4, 2025, LPA Hood observed R1 and resident (R2's) bedroom and beds. LPA did not observe any evidence of bed bugs.

Based on observations, documentation obtained, and interviews conducted, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited during this visit.

Exit interview conducted. A copy of the report was provided.