Complaint Investigation Report

Allegation: Facility not providing adequate staffing.

While the facility has experienced staffing issues, the facility has proven that they have worked to improve the situation. Facility has used outside staffing agency as well as worked with a consultant to improve in-house issues amongst staff. Of the four residents interviewed, zero residents had any issues with the care being provided.

Allegation: Staff speak inappropriately to residents.

According to complainant, one staff person speaks badly to residents, and that person talks like that on a daily basis. Of the four residents interviewed, none said they have ever been spoken to rudely nor have they witnessed any staff speaking rudely to any other residents. Of the four staff interviewed, zero said they have witnessed any other staff speaking rudely to residents.

Due to the information above, LPA finds the allegations to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted with Executive Director, copy of report was provided via email.