Complaint Investigation Report

Facility staff failed to meet resident’s personal care needs

Interviews conducted with residents and staff indicated that staff are meeting the care needs of the residents in care. Staff are following each resident’s care plan and using outside agencies as needed for home health services. Facility has a podiatrist who comes in 2-3 months to check the feet of most all residents in the facility unless they have opted out. Records reviewed indicated that residents are receiving care based on their care plans. Facility has a variety of activities for the residents and encourage residents to be out of bed most or all of the day. Observations indicated that residents are enjoying activities and appear healthy and well groomed. Therefore, the allegation facility staff failed to meet resident’s personal care needs is unfounded.

Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted with the Administrator. Copy of report was given to facility.