Complaint Investigation Report

LPA interviewed residents R1, R2, and R3, who stated that they did not recall the facility not having hot water. LPA took the temperature of the water in a common bathroom and observed water temperature to be 111.9 degrees F.

Based on interviews conducted, the preponderance of evidence standards have been met. Therefore, the above allegation is found to be SUBSTANTIATED. Due to facility actively repairing the hot water and correcting the issue in a timely matter, and a lack of residents being affected within a small time frame, no deficiencies are being cited regarding allegation.

Exit interview was conducted with Administrator. A copy of this report and appeal rights were provided. Signature on these forms acknowledges receipt of these documents.