Complaint Investigation Report

LPA noted a slight odor in apartment which housed R1 and R2. While discussing this with the Administrator, LPA learned that a care conference was already scheduled to discuss increasing the care for R2. Staff interviews noted that R2 was resistant at times to care. LPA interviewed staff regarding the allegations of rooms not being cleaned timely. All interviews indicated that rooms were cleaned timely. All rooms were deep cleaned weekly and cleaned as needed by care staff.

Interviews revealed that residents are showered according to their care plan. Staff stated that if residents refuse showers, they are asked again, or ask the following shift to attempt. Interviews stated that residents are toileted according to their care plan. Additionally, staff stated that resident are routinely toileted when incontinence care is provided. No staff interviews acknowledged that residents’ incontinence needs are not being met. Additionally, staff stated that resident’s hygiene needs are being met.

LPA observed the facility’s supply closet which contains additional incontinence supplies should residents need any. Interviews acknowledged that staff could use the supply closet if the resident’s personal supply is out. Additionally, all interviews stated that at no time has the facility been without gloves for the staff.

Based on the evidence provided, the preponderance of evidence standards was not met, therefore, the above allegations are found to be UNFOUNDED. An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. A copy of this report was left at the facility.