Complaint Investigation Report

An interview with the Designated Responsible Party revealed that the facility has a centralized call system which can be activated by residents in their rooms and alerts care staff via a switchboard in the medication room that lights up to indicate which room and bed is calling for assistance and generates an audible sounds as well. However, the facility's call system does not track call response times. Further, LPA observed four staff in the common area assisting residents and two additional care staff rounding with peri care kits to assist residents with their activities of daily living upon arrival to the facility. Additionally, LPA was unable to obtain evidence that any adverse events have occurred as the result of the current staff to resident ratios. Based on interviews conducted, observations made, and documents obtained, LPA received conflicting information.

Based on interviews conducted, observations made, and records obtained, the allegation that s taff do not answer residents calls for assistance timely is UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with Designated Responsible Party, whose signature on form confirms receipt of document(s).