Complaint Investigation Report

286804119-12-17-2024-21-AS-BMOS-DCNQSS-20250106112558

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/15/2024 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20241215231016

Staff allows inappropriate locking devices

At approximately 10:15AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to open an investigation into the above allegation. LPA met with House Manager Rowena Radana and toured the building. LPA observed disabled slide locks on the inside portion of a client bathroom door. The slide locks did not have the slide portion that would enable them to be locked. The locks were located near the door handle and appeared to have been used as a privacy lock while the restroom was in use. LPA observed dead bolt locks that were installed in the correct orientation, of a few doors, but were not operational. The locking bolt was missing making the locks useless. LPA did not observe any other possible inappropriate locking devices.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.