Complaint Investigation Report

286803898-1-17-2024-21-AS-KMOA-D3KNPC-20240321103807

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/08/2024 and conducted by Evaluator Araceli Canela

COMPLAINT CONTROL NUMBER: 21-AS-20240108115436

Licensing Program Analyst (LPA), Araceli Canela arrived unannounced, for the purpose of opening a complaint investigation, regarding the above listed allegation. LPA met with care staff, Erlinda Sonaco and Licensee, Jean Felix (S3) arrived towards the end of the visit. LPA toured the inside of the home, made observations and took statements.

It was alleged the facility does not have an Administrator present or running the facility. LPA confirmed and received a statement from licensee (S3) that they have not had an active Administrator since October 31, 2023 and S3 is in search for a new Administrator.

Based on statements received, Allegation, Facility does not have an Administrator, is found to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. Appeal Rights Given