Complaint Investigation Report

Today, 12/19/2025, LPA confirmed with Licensee that C1 will have blood tests run this week in preparation for their psychiatry appointment scheduled for 1/29/2025 were C1's response to the most recent medication change will be evaluated and medications will be adjusted if indicated. Today, LPA also conducted a phone interview with Witness 1 (W1) who stated that C1 "looked nice this week" and appears to be improving. W1 also stated that C1's history of similar behaviors and reduced self-care are typically due to a lack of medication compliance. LPA also spoke with C1 in person today and observed C1 clean, well groomed, and smiling. C1 stated "I am happy every day" when asked how they are doing today. Based on observations made, interviews conducted, and records reviewed, the department received conflicting information regarding these allegations.

Based on interviews conducted, observations made, and records obtained, the allegations that the licensee is not meeting the needs of client resulting in neglect, and that the licensee is not meeting the mental health needs of client resulting in self-neglect are UNSUBSTANTIATED. A finding that complaint allegations are unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted with Licensee, whose signature on form confirms receipt of document(s).