Complaint Investigation Report

275202407-4-24-2024-24-AS-BCHN-D8XT89-20240909142954

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/28/2024 and conducted by Evaluator Brianna Miranda

COMPLAINT CONTROL NUMBER: 24-AS-20240328152333

On 4/24/24 Licensing Program Analyst (LPA) B. Miranda arrived at the facility unannounced to deliver the findings for the allegation(s) listed above. LPA introduced herself and explained the reason for the visit. Licensee Emmanuel Inneh was contacted and report was reviewed with licensee via phone.

The facility was not toured at this time due to the purpose of the visit was to deliver findings for the allegation(s) listed above.

1. The Department investigated the allegation: Staff did not treat resident's head lice. Multiple interviews were conducted, and records reviewed at the facility on 4/2/24. Information was provided on how the situation regarding the lice infestation was being handled at that time. Residents who agreed were given haircuts and another resident was prescribed hair wash for the lice by their physician.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and a copy of this report was provided to staff Larry Rimas.