Complaint Investigation Report

275202407-12-5-2023-24-AS-BCHN-D49VNN-20240412163525

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/27/2023 and conducted by Evaluator Brianna Miranda

COMPLAINT CONTROL NUMBER: 24-AS-20231127091509

Staff are not properly addressing bed bugs infestation

On 12/5/2023 at 11:00 a.m. Licensing Program Analyst (LPA) B. Miranda & V. Gorbin arrived at the facility unannounced to investigate the allegation listed above. LPAs met with Caregiver Larry and announced the purpose of the visit.

LPAs toured the facility and found dead bed bugs located in one of the male rooms.

Staff at the facility stated there is no bed bug issue and it was a resident with lice. Staff stated the facility is sprayed but could not tell LPAs how often.

LPAs interviewed residents who stated there were bed bugs but the facility sprayed and there currently is none. Facility will provide current invoice for pest control by end of business day 12/7/23.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, a copy of this report LIC9099 was provided to Larry Rimas.