Complaint Investigation Report

275202407-3-18-2026-24-AS-SPIY-DTFTUJ-20260424150226

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/11/2026 and conducted by Evaluator Daiquiri Boyd

COMPLAINT CONTROL NUMBER: 24-AS-20260311130901

Staff do not ensure that the faciltiy is free of bed bugs

Licensing Program Analyst (LPA) Daiquiri Boyd conducted an unannounced complaint investigation visit to the facility. During the course of this complaint investigation LPA toured the facility and spoke with clients, staff and Licensee. LPA observed both dead bed bugs as well as some live bed bugs on 7 of the resident beds. Based on LPAs observations and interviews, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Divisi 6on & Chapter1), are being cited on the attached LIC 9099D.