Complaint Investigation Report

On 09/24/2021, a total of three witnesses (W1 – W3) were interviewed. Three out of three witnesses stated the resident was taken to the hospital and did not return to the facility. One out of three witnesses stated the resident was to return to the facility, but the crisis counselor and licensee cited the resident was not appropriate to return to the facility due to needing higher level of care. Licensee had stated he had tried all avenues to get resident to a higher level of care but never modified the care plan. He further stated that hospital and family member tried unsuccessfully to force him to accept the resident back.

Based on record review, the facility did not follow the proper protocol of taking the resident back upon discharge and then issuing an eviction notice if there is good cause prior to refusing to take the resident back after a hospital visit. The appraisal, needs and services plan dated 6/17/19 reviewed noted nothing on the need for higher level of care.

The Department has investigated of the above allegations. Based on interviews and record review, the preponderance of evidence standard has been met. Therefore, the Department found the above allegation to be SUBSTANTIATED. A deficiency is being cited. See LIC 9099-D.

Exit interview conducted with Administrator Emmanuel Inneh. A copy of this report, along with the facility's appeals rights were provided.