Complaint Investigation Report
Four out of six residents stated the facility has bed bugs. Three out of six residents stated the facility staff has sprayed all the facility residents’ mattresses to get rid of the bed bugs.
On 05/20/2022, a total of 4 staff (S1 – S4) were interviewed. Four out of four staff states staff treat the residents with dignity. Four out of four staff stated to not observe an incident where staff yelled, shoved, or threatened a resident.
Four out of four staff stated the facility had bed bugs last year. Four out of four staff stated facility does not have bed bugs anymore. Licensee states facility has a semi-annual exterminator that sprays the facility for insects that is on- going.
The Department has conducted an investigation of the above allegations. Based on interviews, the preponderance of evidence standard has been met. Therefore, the Department found the above allegations to be SUBSTANTIATED. A deficiency is being cited. See LIC 9099-D.
Exit interview conducted with Administrator, Emmanuel Inneh. A copy of this report, along with the facility's appeals rights were provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction