Complaint Investigation Report

275202200-9-23-2024-24-AS-BCHN-D9GPAX-20240926110924

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/03/2024 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20240603084223

Staff do not prevent clients from interfering with client's sleep

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility to investigate a complaint on the allegations above. LPA met with facility Administrator Jose Vitan, and explained the purpose of today's visit.

Regarding the allegation Staff do not prevent clients from interfering with client's sleep. Administrator stated Resident 1 was having repeated outburts towards facility staff because they were refusing their medications to treat their condition. Staff attempted to re direct Resident 1 when he would have outburts/behaviors. Facility Administrator stated they have been working with Resident 1's social worker to resolve behavioral outburts. Reporting Party stated things at the facility are peaceful now, and it was all a misunderstanding. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficincies cited Per 22 Regulations. Exit interview conducted with Administrator Jose Vitan , and a copy of this report left at the facility.