Complaint Investigation Report

275202549-10-19-2023-24-AS-BCHN-CX8QEE-20231103120614

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/17/2023 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20231017151732

Staff speaks inappropriately to residents in care

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to conduct a complaint investigation. LPA Hurt met with facility Administrator Emmanuel Inneh and explained the purpose of today's visit.

Regarding the allegation staff speaks inappropriately to residents. LPA Hurt interviewed several facility residents and staff. The facility residents stated they do not feel like staff speaks to them rudely or inappropriately. Resident 1 stated the staff has never yelled at him. Resident 1 stated the staff does call out to residents to eat when the meals are ready, but it does not make them feel uncomforatble at all. Based on interviews conducted this allegation is UNSUBSTANTIATED. A finding that an allegation is Unsubstantiated means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

No Deficincies Cited Per Title 22 Regulations. Exit interview conducted with Administrator Emmanuel Inneh, and a copy of this report provided.