Complaint Investigation Report

275202549-1-14-2026-24-AS-SMOA-DQQNGM-20260127092722

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/02/2026 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20260102114544

Staff did not ensure that residents receive privacy during showers

On 01/06/2025, Licensing Program Analyst (LPA) Sarah Hurt arrived to the facility unannounced to deliver findings on the above allegation. LPA met with Facility Licensee Emmanuel Inneh, and stated the purpose of the visit.

Regarding the allegation Staff did not ensure that residents receive privacy during showers. LPA Hurt interviewed three facility residents who all stated other facility residents walk in the shared common bathroom while they are showering.LPA observed the facility community resident shared bathroom does not have a lock residents can use for privacy. Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED

The following deficiencies are being cited Per title 22 regulations. . Exit interview conducted with Licensee Emmanuel Inneh. A copy of this report was provided at the time of visit