Complaint Investigation Report

Regarding the allegation Staff do not maintain facility in sanitary condition. LPA observed the facility to be clean and in good repair. Resident 1 admitted they often refuse Staff 1, and staff 2 to enter their room to provide services including food, laundry, and housekeeping services. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff do not meet residents' dietary needs. Staff 1 stated Resident 1 refuses to speak to them including to communicate their meal requests. Resident 1 admitted they often refuse Staff 1, and staff 2 to enter their room to provide services including food, laundry, and housekeeping services. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff do not provide resident with laundry service. Staff 1 stated Resident 1 is refusing to allow them inside their room to collect laundry to be washed. Resident 1 admitted they often refuse Staff 1, and staff 2 to enter their room to provide services including food, laundry, and housekeeping services. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff did not safeguard resident's personal belongings. There is no evidence the Staff 1 tampered with Resident 1's safeguarded personal belongings. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff do not provide resident with housekeeping services. Staff 1 stated Resident 1 does not allow them inside their room to provide housekeeping services. Resident 1 admitted they often refuse Staff 1, and staff 2 to enter their room to provide services including food, laundry, and housekeeping services. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited Per Title 22 Regulations.

Exit interview conducted with facility Licensee, Honesto Fernandez, and copy of report provided