Complaint Investigation Report
277209241-7-31-2025-24-AS-SMOA-DK9LLD-20250805085057
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Vadim Gorban
COMPLAINT CONTROL NUMBER: 24-AS-20250509160506
Licensee does not ensure that a qualified administrator is present at the facility
Licensee does not ensure enough staff are available to meet resident needs during meal times
On 07/30/2025, Licensing Program Analyst (LPA) V. Gorban arrived unannounced to deliver findings on a complaint investigation. LPA explained the purpose of the visit to administrator Jessica Sanchez.
During the course of the investigation, LPA conducted a facility tour, conducted interviews, and reviewed records.
The Department has investigated the allegation: Licensee does not ensure that a qualified administrator is present at the facility. Based on interviews and records review, when the Administrator is not in the facility, there is a designated substitute who is responsible and accountable for the management of the facility, therefore the allegation is UNSUBSTANTIATED.
The department has investigated the allegation: Licensee does not ensure enough staff are available to meet resident needs during mealtimes. Based on observations, interviews conducted, and records review, there are two staff members present during each shift that are available to serve meals in the dining area to residents in care, therefore the allegation is UNSUBSTANTIATED.
Exit interview conducted. Report signed on-site, copy of this report provided to administrator.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction