Senior Care Records.

Complaint Investigation Report

Pacific Grove Senior Living, Pacific Grove12/30/2024Licence 277209241

Census74
Date signed01/03/2025 03:05:22 PM
The inspector’s account

277209241-1-3-2025-24-AS-KHOS-DCNPAZ-20250106100933

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/26/2024 and conducted by Evaluator Vadim Gorban

COMPLAINT CONTROL NUMBER: 24-AS-20241226081531

Staff did not prevent resident from creating a hostile environment for other residents in care

On 12/30/2024, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced follow up complaint visit. LPA explained the purpose of visit to Administrator Jessica Sanchez. LPA toured the facility conducting safety checks, reviewed and received copies of facility records.

Allegations: Staff did not prevent resident from creating a hostile environment for other residents in care

During complaint investigation department reviewed facility files and interview administrator. Based on information provided the resident (R1) is not under Licensing supervision and jurisdiction. Based on these finding, the department have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted, report signed and copy of this report provided to Administrator for facility records.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction