Complaint Investigation Report

277209241-12-5-2024-24-AS-KHOS-DBUK93-20241211064139

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/24/2024 and conducted by Evaluator Vadim Gorban

COMPLAINT CONTROL NUMBER: 24-AS-20240924084135

Staff do not ensure facility is free from pests

On 12/04/2024, Licensing Program Analyst (LPA) V. Gorban conducted an unannounced follow up complaint visit. LPA explained the purpose of visit to Administrator Jessica Sanchez. LPA toured the facility conducting safety checks, reviewed and received copies of facility records.

Allegation: Staff do not ensure facility is free from pests. Based on records review and interviews conducted, it was determined that the facility had a problem with vermin however through review of records facility is maintaining and increased records to twice a week pest control service to resolve issue.

Based on interviews and records review, this agency has investigated the complaint alleging staff did not ensure the facility was free from pests. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, report signed and copy of thisrpeort provide for facility records.