Complaint Investigation Report

277209399-3-20-2026-24-AS-SMOA-DSGNPQ-20260324103845

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/11/2026 and conducted by Evaluator Vadim Gorban

COMPLAINT CONTROL NUMBER: 24-AS-20260311094340

Staff is not ensuring that resident's privacy is protected

On 03/20/2026, Licensing Program Analyst (LPA) V. Gorban arrived commence complaint investigation to allegation stated above. LPA explained the purpose of the visit to house manager Victoria Montoya and was allowed entry.

During the course of the investigation, LPA conducted a facility tour, conducted interviews, and reviewed records.

Allegation: Staff is not ensuring that resident's privacy is protected. Based on interviews and records reviews no violation of title 22 observed that would jeopardize resident's privacy. Although the allegation may have happened or valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore above allegation is UNSUBSTANTIATED.

Exit interview conducted. Report signed on-site. A copy of this report provided to the facility representative.