Complaint Investigation Report

Allegation: Staff do not ensure resident has access to a telephone.

Based on observations and interviews, the facility has a working telephone, accessible to residents to use when asked. The number provided in the advertisement is up to date. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore above allegation is UNSUBSTANTIATED.

Exit interview conducted. Report signed on-site. A copy of this report provided to the facility representative.