Complaint Investigation Report

Regarding the allegation Staff did not properly assess resident. Resident 1 was assessed on 01/23/2024, and again on 05/15/2024. Resident 1 signed both assessments acknowledging they reviewed and agree to pay level of care fees. Resident 2 was assessed upon admission to this facility, on 03/14/24, and 05/02/24. Resident 2's assessments were all signed by the Responsible party. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff are not checking on resident. Resident 2 stated facility staff checks on them several times daily. LPA Hurt interviewed 4 facility residents who all stated the staff is kind and checks on them often. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff are not providing adequate food service to residents. Resident 1 stated the facility does provide an adequate amount of food. LPA Hurt interviewed 4 facility residents who all stated the facility food is good and there are lots of other options if they don't like the daily main course. LPA reviewed menus in residents bedrooms and posted throughout the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff are not ensuring residents have activities. Resident 2 stated the facility does provide activities but they chose not to participate in most of them. Executive Director documents resident 2 was offered to attend activities on several occasions and declined. LPA Hurt interviewed 4 facility residents who all stated the facility provides plenty of activities including exercise, movies, swim, card games, and music. LPA Hurt observed several activity calendars posted throughout the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.