Facility Evaluation Report

On 1/4/2024, Licensing Program Analyst(LPA) D. Ayers arrived unannounced to deliver complaint findings and conduct a case management inspection. LPA met with Executive Director Tiffaney Santoro and announced the purpose of the inspection.

The purpose of this inspection was to address deficiencies which were observed during the investigation of a complaint made against the facility, complaint control number 24-AS-20231115122107, received 11/15/2023.

It was discovered that facility staff conducted a reappraisal on 11/19/2023, due to a change in a resident's condition, which did not include the responsible party of the resident. See California Code of Regulations Title 22, Division 6, Chapter 8, Article 8, Section 87463 Reappraisals.

It was also discovered that, after a rate increase due to a change in the level of care of a resident, facility staff did not provide appropriate written notice of this increase in fees to the resident's representative within two business days of providing services at the new level of care. See Health and Safety Code, Chapter 3.2, Article 6, 1569.657.

See attached LIC809D for deficiencies cited in accordance with California Code of Regulations and Health and Safety Code. Failure to correct these deficiencies could result in Civil Penalty. Exit interview conducted. A copy of this report and Appeal Rights were provided to the licensee.